🧾 Purpose:
To help us assist you efficiently, please follow these steps to report any issue you are facing within the app.
🛠️ Steps to Report an Issue:
1. Describe the Issue Clearly
Please provide a brief and clear description of the issue. Include details such as:
What feature or section of the app the issue is related to
What went wrong
Any message or unexpected behavior
2. Share Screenshots or Screen Recording
To help us understand the issue better, please share:
A screenshot showing the issue
ORA screen recording showing the steps leading to the issue
Supported formats: JPG, PNG, MP4, MOV
How to share:
Upload it via in-app chat or support option
Send it as an attachment via email
3. Mention the Steps to Reproduce the Issue
Write the exact steps you followed before the issue occurred. This helps our team reproduce and fix the issue faster.
Please list the steps in order, for example:
Launch the app
Navigate to a specific section
Perform an action
Mention what you observed
📨 Submit Your Report
Once the above information is ready, please send it to our support team via one of the following:
In-app support chat
Email: [email protected]
Contact form on our website
🙏 Thank You!
We appreciate your help in improving the app. Our team will review your report and assist you as soon as possible.